Terms & Conditions

1. Enquiries, availability and confirmation

• A website enquiry is a request to check availability; it is not a confirmed reservation.
• Confirm availability and the final tariff with Elite7Stays by phone or email before paying.
• A 50% advance of the agreed tariff is required to secure a booking.
• A booking is confirmed only after availability is verified, the agreed advance is received, and Elite7Stays issues a Booking Approval email or message.
• The principal guest must provide valid government-approved identity proof within 24 hours of reservation. If the required advance and ID proof are not received within 24 hours, the reservation may be cancelled.

2. Balance payment and security deposit

• The remaining balance must be paid by the deadline communicated in the Booking Approval or booking instructions. Failure to pay the balance may result in cancellation and forfeiture of the advance, subject to the disclosed booking terms and applicable law.
• A refundable security deposit of ₹5,000 is required with the final payment unless the booking confirmation states otherwise.
• The security deposit is intended to cover documented damage, theft, or additional cleaning beyond normal use. Any deductions should be explained to the guest.
• Where no deduction is required, the security deposit is targeted for refund within 4 hours after checkout. If documented damages exceed the deposit, the outstanding amount may be requested within 24 hours of notification.

3. Changes and rescheduling

• A date change requested at least 15 days before arrival may be rescheduled without an additional rescheduling fee, subject to availability and confirmation in writing.
• Changes requested later than this may be declined or may involve revised rates or other conditions confirmed before the change is accepted.

4. Cancellation and refunds

The detailed cancellation schedule is published in our Refund Policy and forms part of these Terms. It replaces any older or inconsistent cancellation wording. Please read it before making payment.

If Elite7Stays or the property owner cancels a confirmed booking, the guest will be offered a 100% refund of the advance or an alternative property, as described in the Refund Policy. Payment gateway charges and other deductions must be disclosed clearly before payment where applicable.

Any security deposit paid will be refunded on cancellation, subject to any lawful, documented amount already due for damage or other agreed charges.

5. Guest count, use of property and conduct

• Accommodation is limited to the guests listed in the booking. Additional guests require prior written approval and may incur extra charges.
• Properties are for holiday accommodation unless otherwise agreed in writing. Pets are not allowed unless approved in advance.
• Guests must follow the specific property's rules, respect neighbours, and avoid unlawful activities, nuisance, or damage.
• Elite7Stays or the property owner may end a stay where serious misconduct, unlawful activity, unauthorised occupancy, or property damage occurs. Any refund decision will be made in accordance with the booking terms and applicable law.

6. Safety and responsibility

• Guests are responsible for their personal belongings and should secure valuables.
• Children under 16 must not use a swimming pool without adult supervision. Diving is prohibited unless a property explicitly provides a safe, designated facility and written permission.
• Guests must use facilities responsibly and follow posted safety instructions. Report hazards, accidents, loss, or damage to the property contact promptly.
• Nothing in these terms excludes liability that cannot legally be excluded under applicable law. Guests should review property-specific safety information before arrival.

7. Damage, loss and breakages

• Report any damage or breakage as soon as possible and settle agreed, documented charges before checkout where practicable.
• Elite7Stays or the property owner may seek recovery for damage identified after departure if it can be reasonably evidenced and communicated to the guest.

8. Property details and guest expectations

Photos, amenities, capacity, location descriptions, and indicative prices are provided to help guests compare properties. Final availability, tariff, inclusions, check-in instructions, and house rules must be confirmed for the selected dates.

Concerns about pool size, property size, design, location, or a guest's preference should be raised before booking. Refund eligibility remains governed by the published Refund Policy and applicable law.

9. Managed and independently owned properties

Elite7Stays coordinates some stays directly and facilitates bookings for some independently owned properties. The payment recipient, on-site contact, and property-specific responsibilities may differ by booking and will be communicated during confirmation.

10. Contact and applicable law

For booking questions, contact +91 90031 01629, Elite7stays@gmail.com, or booking@elite7stays.com. Business location: Chennai, Tamil Nadu, India.

These terms are intended to be read consistently with applicable Indian law. If any provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.