Cancellation & Refund Policy

1. Customer cancellations

Refund eligibility is based on the time the cancellation request is received by Elite7Stays, measured against the scheduled check-in time. The following schedule is the standard policy for bookings:

• More than 15 days before check-in: 80% of the advance is refundable.
• From 7 days up to and including 15 days before check-in: 50% of the advance is refundable.
• From 72 hours up to less than 7 days before check-in: 25% of the advance is refundable.
• Less than 72 hours before check-in: no refund of the advance.
• Same-day cancellation or no-show: no refund of the advance.
• After check-in or early checkout: no refund for unused nights.

3. Property-related dissatisfaction and late arrival

• Refunds are not offered solely because a guest later dislikes the pool size, property size, design, or location, where the property materially matches the information confirmed before booking.
• Late arrival does not extend the stay and does not create a refund entitlement.

4. Balance payment failure

If the balance is not paid by the deadline communicated in the booking confirmation, the booking may be cancelled and the advance may be forfeited, subject to applicable law and the terms disclosed before payment.

5. Owner or Elite7Stays cancellation

If Elite7Stays or the property owner cancels a confirmed booking, the guest may choose a 100% refund of the advance or an alternative property. Any alternative property, revised price, or other conditions must be accepted by the guest before the booking is changed.

6. Force majeure

Where events beyond reasonable control make the stay impossible or materially unsafe, Elite7Stays will discuss rescheduling or a refund of up to 50% of the advance, depending on the circumstances and applicable law. Any available options will be communicated before a decision is finalised.

7. Security deposit and payment gateway charges

• Any security deposit paid will be refunded in case of cancellation, subject to lawful, documented amounts already due.
• Payment gateway charges are stated as non-refundable where the payment provider actually retains them and where this was disclosed before payment.

8. Refund processing

Approved refunds are normally processed within 5–7 working days. The time taken for the amount to appear in the customer's account may depend on the bank or payment provider.

9. How to request a cancellation

Contact Elite7Stays at +91 90031 01629 or booking@elite7stays.com with the booking reference, guest name, and requested cancellation. We will confirm receipt and the applicable refund calculation in writing.