Privacy Policy

1. Information we may collect

• Contact details such as your name, phone number, and email address.
• Enquiry and booking details such as check-in and check-out dates, number of guests, selected property, and messages you send.
• Payment confirmation or transaction information needed to verify a booking. Payment card or bank credentials should be provided only through the relevant payment provider, not in ordinary messages.
• Government-issued identity document details or copies where required for a booking or check-in. The process varies by property; the website enquiry form does not ask you to upload identity documents.

2. How information is used

• To respond to enquiries, check availability, communicate prices and property rules, and manage or confirm bookings.
• To coordinate with a property owner or on-site manager when necessary to fulfil your booking, including sharing relevant guest and stay details.
• To process or verify payments, security deposits, cancellations, refunds, and customer support requests.
• To meet legal, safety, accounting, or dispute-resolution obligations where applicable.

3. Sharing information

We share only information reasonably needed to handle an enquiry or booking with the relevant property owner, manager, service provider, or payment provider. Because some properties are independently owned, the person handling check-in and identity verification may differ by booking.

We may disclose information when required by law or to address fraud, safety, or a legitimate legal claim. We do not state that personal information is never shared, because sharing is necessary to fulfil some bookings.

4. Storage, security and retention

Website enquiries are submitted to our booking enquiry system so the team can respond. We take reasonable steps to limit access to information, but no internet transmission or storage system can be guaranteed completely secure.

Identity documents may be handled through different channels depending on the property or booking. Before sending an ID document, ask the booking team which channel to use and who will receive it. Do not send sensitive documents unless they are required for the booking.

We retain information for as long as reasonably needed for booking operations, customer support, legal compliance, and resolving disputes. The precise retention period may vary by record type and legal requirements.

5. Your choices and requests

You may contact us to request access to, correction of, or deletion of personal information, subject to legal, accounting, security, and booking-record obligations. We may need to verify your identity before acting on a request.

6. Cookies and third-party services

Our website and its hosting, database, analytics, or payment services may use essential technical data or cookies to operate and secure the service. The use of any optional analytics or advertising technology may change as the website evolves.

7. Children's information

Bookings should be handled by an adult. Please do not submit children's identity documents or personal information unless required for a lawful booking or check-in process and requested through an appropriate channel.

8. Contact us

For privacy questions or requests, contact Elite7Stays at booking@elite7stays.com or Elite7stays@gmail.com, or call +91 90031 01629. Business location: Chennai, Tamil Nadu, India.